Conversational Intelligence Software
Conversational intelligence software records and analyzes communication data from calls and chats. It processes conversation details, checks sentiments, and identifies trends that can be used to improve customer interactions.
- [24]7 Engagement Cloud
[24]7.ai
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
- [24]7.ai Managed Customer Engagement
[24]7.ai
[24]7.ai’s Managed Customer Engagement solutions combine AI technology with expert CX services to streamline operations, enhance automation, and improve customer satisfaction.
- Acqueon Summarize
Acqueon
AI-powered call summaries in seconds for outbound contact centers. Convert interactions into accurate summaries with automated post-call notes.
- Agent Copilot
Cognigy
Cognigy's Agent Copilot equips service agents with essential tools and knowledge at their fingertips to swiftly and confidently manage customer queries across channels.
- Agent Experience
[24]7.ai
[24]7.ai’s Agent Experience solutions enhance customer interactions with an AI-powered unified console, real-time insights, and personalized coaching, boosting agent productivity and satisfaction.
- AI
Constant Contact
Constant Contact’s AI marketing tools simplify campaign creation, offering branded templates, automated messages, and multi-channel strategies to boost engagement.
- AI Agent Application Development
QASource
QASource offers custom AI agent application development services to enhance business productivity with intelligent, autonomous systems.
- AI Agent Manager
Cognigy
The most powerful AI Agent creation and orchestration engine for world-class conversational experiences
- AI Agents for Contact Centers and Agent Experience
Amelia
Amelia AI Agents enhance contact center operations by handling high-volume queries efficiently, allowing human agents to focus on complex tasks. This improves customer satisfaction and loyalty through personalized, immediate support.
- AI Agents for Customer Experiences
Amelia
Amelia enhances customer experiences by deploying AI agents that provide efficient, personalized service. These agents improve key metrics like net promoter scores and first-contact resolution, ensuring high-quality interactions and satisfaction for customers.