AI Agents for Contact Centers and Agent Experience

As the first point of contact for customer service, contact centers play a vital role in influencing brand reputation and customer loyalty. With Amelia AI Agents, you can build an AI-driven contact center that boosts your core brand.

Boost Your Reputation and Revenue with Better Customer Service

Amelia AI Agents strengthen customer loyalty and improve NPS by providing personalized and efficient contact center support – without the wait. Unlike outdated IVR solutions, our AI agents operate in natural language, allowing customers to easily and quickly resolve their requests.

Retain and Optimize Contact Center Agents

Our AI agents give your contact center agents the support they need to thrive. High-volume and repetitive queries are handled by AI, allowing agents to focus on more creative and complex requests. If conversations are escalated, our AI agents seamlessly transfer the call and provide agents with support in the background, ensuring a five-star experience for the customer.

AI-Powered Contact Centers

By delighting customers with first-contact resolutions and empowering agents with real-time recommendations, Amelia AI Agents turn contact centers into a revenue driver that increases NPS.

• 50% Our AI agents make contact center conversations 50% more efficient.
• 4.5M For one multinational telecommunications company, Amelia handles 4.5 million contact center calls per month.
• 90%+ For one financial firm, Amelia handles all incoming prospect calls, capturing lead information with a 90%+ success rate.
• 5 Amelia provides whisper agent support for five use cases still handled by human agents at one global airline company.

Why Amelia for Contact Centers?

Discover why leading enterprises across various industries rely on Amelia AI Agents to transform their contact center operations and grow their business.

LLM-Powered FAQ Experiences

With Amelia AI Agents, enterprises benefit from the power of Generative AI within our safe and proven platform. Companies can bring their own Large Language Models (LLMs) in combination with our models to quickly and effortlessly create FAQ experiences that accurately address customer queries.

Easy IT Integrations

Our robust integration framework allows our AI agents to seamlessly connect with companies’ existing contact center systems, tools and operations. Amelia AI Agents also can be deployed to enhance incumbent IVR systems, so companies make the most of their prior investments.

Continuous Improvement Analytics

As contact center managers know first-hand, customer needs and company policies constantly change. Luckily, Amelia AI Agents are an always learning, always improving solution that evolves with company needs to drive continuous value for businesses.

Available On All Channels

Providing 24/7 coverage without hold times while relying on an entirely human workforce is nearly impossible for most contact centers. With the help of our AI agents, companies bolster their contact center operations with a resource that doesn’t take breaks, is available around-the-clock, speaks 100+ languages and is accessible across numerous voice- and chat-based channels.