Acqueon Summarize converts every interaction into an accurate call summary and provides automated post-call notes in seconds. This AI-powered solution unlocks instant insights from every conversation, eliminating manual notetaking and allowing agents to focus on customers. It enhances agent performance with call recaps, saving time and driving productivity by automatically summarizing key conversation points, including Call Reason, Call Outcome, Next Steps, and Objections. A full summary of the call transcript is provided, replacing time-consuming call playbacks. Team leaders and managers can easily identify coaching opportunities with automated post-call summaries, making the call review process more efficient. Acqueon Summarize helps to elevate every interaction for better conversations.

Features:

• Say Goodbye to Manual Notetaking, Focus on Your Customers Instead: No more wasting time taking notes during customer interactions. Deliver an exceptional customer experience every time without scrambling to jot down important information or putting customers on hold. Acqueon Summarize captures the entire conversation and conveniently generates post-call notes right in the agent workspace.
• Enhance Agent Performance with Call Recaps: Improve sales, collection, and service agent and team performance with actionable insights from every conversation. Save time and drive productivity by automatically summarizing all key conversation points, including Call Reason, Call Outcome, Next Steps, Objections, and more. Dive into call details with a full summary of the call transcript—and ditch time-consuming call playbacks.
• Coach Your Team — Faster: Easily identify coaching opportunities with automated post-call summaries. Now, team leaders and managers have all call details right at their fingertips. Wave goodbye to reading entire transcripts, while making the call review process more efficient than ever.