Real‑time intelligence for excellent live support

Cognigy's Agent Copilot equips service agents with essential tools and knowledge at their fingertips to swiftly and confidently manage customer queries across channels.

Unlock agent productivity

Agents are under ever-growing pressure, and juggling multiple internal systems kills productivity. Cognigy's Agent Copilot gives your workforce real-time assistance and knowledge shortcuts at every step of customer-agent interactions, so they can deliver high-quality support at speed. 

The right information at the right time

Pick up cross-channel conversations with a head start. Give customers consistent and seamless experiences without having to re-explain themselves.

Contextual handover

As live engagement starts, Agent Copilot retrieves relevant CRM data, query summaries, interaction history, and more, giving service representatives an easy overview of customer requests to start helping right away.

Real-time knowledge lookup

Don’t make agents switch applications and stumble from one knowledge silo to another. Agent Copilot automatically fetches knowledge articles and answers that your agents need as the conversation progresses.

Emotional intelligence with a boost

Empower agents to engage in compassionate conversations with customers by using sentiment analysis to take timely de-escalation measures or capture positive reviews.

Successful service at speed

Help agents sort out customers’ problems in the shortest time and focus on a delightful service experience.

Act in seconds

With action cues readily available in their interaction window, your team can tackle queries in an instant, saving time spent on tab switching and navigating complex internal systems.

Speak any language

Give agents the linguistic superpower to assist customers in their native language. Agent Copilot facilitates bidirectional, real-time translation during live support – to help you localize customer service at scale.

Drive customer-centric upsells

Identify up-sell and cross-sell opportunities that are a win-win for your business and customers. Agent Copilot can listen for customers’ clues and combine them with CRM data at hand to recommend tailored offers that suit them best.

Bring your own contact center

Together we are better

Agent Copilot is designed to be contact center agnostic, so you can connect all your critical systems regardless of vendor or whether they are on-premises or in the cloud. No expensive rip-and-replace that slows down your business.

Customizable to your need

Upgrade your existing agent desktop with AI-powered agent assistance or get started with out-of-the-box Cognigy Live Agent. Our dynamic Agent Copilot interface is fully customizable to your processes and requirements.

Works with your systems

Agent Copilot seamlessly integrates into CRM, knowledge base, case management, and other enterprise systems, assisting agents in any informational requests and transactions.

Voice and chat ready

Be it phone or messaging channels, Agent Copilot operates wherever your customers choose to engage. Take full advantage of rich media in messaging channels like galleries, file attachments, adaptive cards and more.