Whether you are an avid conversation designer, business user, or experienced developer, our AI Agent Manager is your one-stop shop to creating and managing AI workforce at speed and scale

AI Agents for Everyone, Built by Anyone

Built on Cognigy’s experience from thousands of enterprise projects, our visual AI Agent orchestration engine enables anyone to create, deploy, and optimize conversational experiences – without coding. Designed to help you run your AI workforce with maximum efficiency.

The Only Engine you Need for 360° AI Workforce Management

Give business users control over customer experiences. Empower multidisciplinary teams to collaborate on service transformation projects and orchestrate AI workforce at scale.

Build Quickly

Be it voice or chat, Cognigy lets you design intelligent AI Agents fine-tuned for your contact center workflows in no time.

• Prompt-based Design: Swiftly create engaging AI Agents with on-brand personalities and articulate skills
• LLM Orchestration: Granularly decide which LLMs to use for which Agent Job and intuitively manage security settings
• Prebuilt Tools: Equip your Agents with multimodal actions and 100+ turnkey business integrations

Deploy Universally

Launch AI agents on any channel in any language while maintaining a global execution logic to deliver a consistent experience throughout.

• Leverage prebuilt channel connectors to deploy within minutes or connect to any touchpoint via standard interfaces (REST, Socket, Webhook)
• Auto-convert content format across channels – voice and messaging
• Easily package and migrate AI agents across development, staging, and production environments

Optimize Efficiently

Create your perfect CX and iterate fast by integrating real-world feedback into the conversation design process. Accelerate QA and maintain a reliable AI workforce while growing your service.

• Preview flow changes in real-time – exactly how customers will experience them
• Follow live interactions on the fly – right in the Flow Editor to identify friction and fine-tune service experiences
• Automate testing with standard conversation patterns or by using AI-simulated conversations

Scale Securely

Put your AI workforce to work with centralized governance and a high-performance, enterprise-grade architecture.

• Handle thousands of conversations concurrently
• Ensure compliance and security with enterprise authentication, built-in security roles, E2E encryption and granular data control
• Our microservices-based infrastructure guarantees the highest reliability and limitless scalability in SaaS, dedicated or on-premises deployments

Loved by Developers

Developers should be able to build and manage AI agents on their terms in the environment they choose. If you like to code, Cognigy provides all the flexibility you need to customize and extend your AI Agent project without limits.

Built-in IDE

Build advanced conversational experiences with the ability to code directly inside Cognigy.AI Flow Editor.

Full-Featured Developer CLI

Our Command Line Interface integrates into complex CI/CD pipelines and source control to let you manage AI Agents within any integrated developer environment.

Open API

Access every feature of Cognigy.AI via our well-documented, fully secured REST API with 100% platform coverage.

Flexible Extension Framework

Tailor pre-built Extensions easily or develop your custom integration fast leveraging hundreds of free-to-use plug-ins and code samples in our public repository.