Customer Experiences Powered by AI Agents

Amelia powers the voice- and chat-based AI agents at some of the world's leading brands, transforming contact center operations and improving net promoter scores, first-contact resolution, average handle time and more.

Customer-Facing AI Agents

Amelia AI Agents provide 5-star service to every customer when deployed as the first point of contact within a contact center. With natural language understanding, 24/7 availability, multilingual capabilities and an extensive integration framework, our AI agents are equipped with the necessary skills to answer, understand and resolve customer queries from end-to-end, all within a single interaction.

Amelia as a Whisper Agent

Our AI agents collaborate with human agents to provide the highest standard of customer service. During live interactions between human agents and customers, Amelia AI Agents work in the background, providing real-time administrative support and suggested responses, allowing human agents to focus on providing high-quality service. The result is a streamlined operation that saves time for both the customer and the company.

Customer Experience Outcomes That Matter

90%+ Intent Recognition

Amelia AI Agents understand intent with more than 90% accuracy, meaning fewer abandoned calls and more satisfied customers.

Millions Of Calls Handled Per Month

Our AI agents handle millions of calls per month for our enterprise customers, including inbound and outbound customer calls.

1,500 Daily Appointments Scheduled

Amelia AI Agents don't just answer, they automate. For one vision care provider, Amelia schedules over 1,500 appointments every day.

14.5% Higher NPS Than Agents

Our AI agents deliver superior service. At one telecom provider, Amelia's NPS is 14.5% higher than that of the human agents.

Provide Instant Answers To Customer Questions

Seamless knowledge search experiences are often the difference between an abandoned customer journey and a return customer. Answer Agents, powered by our Amelia Answers platform, provide customers with the most reliable, efficient and satisfactory answers to their common and nuanced questions.

• Reduce the number of unresolved interactions.
• Allow customers to speak as if they were talking with a human.
• Break down data silos and act as a single point of contact for customers to ask all their questions about a company.
• Gather and analyze conversation data to learn, adapt and provide suggestions for new use cases based on real customer needs.

Automate Customer Resolutions From End-to-End

When customers run into an issue or need to complete a task, they often want to address it via self-service. Action Agents, powered by our Amelia Actions platform, provide fast, personalized and fully automated resolutions for customer requests.

• Guide customers through natural-language conversations, following automated workflows to complete tasks from end-to-end.
• Integrate with core CRM platforms like Salesforce to provide personalized insights and resolutions to customers.
• Eliminate the need for customers to manually navigate portals, websites, wait in queues or visit locations in-person.
• Increase cost savings by reducing the number of escalations to human agents.

AI Agents Built for Enterprise Customer Engagement

Our AI agents' market-leading capabilities are designed to optimize customer experience operations, turning contact centers from a cost center into a value driver.

AI Voice & Chat

Some customers prefer to call and others prefer to chat. Our AI agents do both, providing exceptional AI voice and AI chat experiences to customers.

24/7 Service

Amelia AI Agents help enterprises extend their service hours. Available around-the-clock, our AI agents address customer requests at any time of day.

100+ Languages

Fluent in more than 100 languages, Amelia AI Agents provide exceptional service to every customer, regardless of their preferred language.

Always Learning

Customer and brand needs evolve over time. That is why our AI agents are the ideal CX solution for enterprises - Amelia learns from every interaction.