Exotel is a leading AI transformation partner for customer engagement and experience, specializing in telecommunications and cloud communication solutions. It empowers businesses with AI-powered customer engagement platforms, facilitating over 20 billion annual conversations across various industries.
Vendor
Exotel
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- ExoInsights
ExoInsights is an AI chat agent designed to handle both structured and unstructured data formats, improving workflow efficiency by reducing agent workload and enhancing sales conversion rates.
- Exotel Video Contact Center
Video contact center for face-to-face customer support.
- Exotel Voice
Exotel Voice offers cloud telephony solutions for businesses, enhancing customer communication through AI-powered automation and scalable infrastructure.
- Auto Dialer
Exotel's Auto Dialer optimizes call center operations with automated dialing and enhanced customer connectivity.
- Integrations
Exotel provides cloud telephony solutions with integrations to simplify customer communication and improve productivity.
- Ameyo XTRM
Leverage a highly scalable, reliable, and intelligent enterprise contact center solution that eliminates your dependency on telco providers and helps you build connected, omnichannel conversations throughout channels.
- Conversation Quality Analysis
Exotel's Conversation Quality Analysis (CQA) is an AI-driven tool that automates quality management in customer interactions, enhancing efficiency and customer satisfaction.
- Auto Call Distributor
ACD software efficiently routes calls to suitable agents based on predefined rules.
- Smart IVR
Interactive Voice Response (IVR) system for automating customer interactions.
- Reports Dashboard
Exotel's Reports Dashboard offers real-time insights and analytics for contact centers to enhance performance and customer satisfaction.
- Business Phone System
Exotel offers a cloud-based phone system for small businesses, enhancing customer experience with minimal costs.
- ExoCampaigns
Automated call campaigns for customer engagement.
- Exotel Conversation Context
Exotel provides a cloud-based customer engagement platform that supports omnichannel communication across voice, messaging, and video. It enhances customer interactions with AI-driven insights, improving agent productivity and customer satisfaction.
- Live Monitoring
Live call monitoring software for call centers to enhance agent performance and customer experience.
- House of AI
AI-powered communication platform enhancing productivity with AI bots and cloud agents.
- Ameyo Emerge
Cloud-based contact center solution for managing customer communications across multiple channels.
- Exotel Messaging
Exotel's Business Messaging offers secure, personalized communication via SMS, WhatsApp, and RCS.
- AI Voicebot
AI-powered voicebot for customer engagement, available in Hindi, English, and Hinglish.