Ameyo XTRM by Exotel is a cloud-based contact center solution that integrates AI-enabled bots, voice calls, messaging, and video interactions. It offers centralized data management, real-time monitoring, and efficient administrative configurations. This platform supports large teams and campaigns without infrastructure concerns, ensuring scalability and high uptime. It is designed to provide an omnichannel customer experience across various platforms like voice, SMS, video, social media, email, and chatbots.

Key Features

• Centralized Data Management: Keeps data unified, allowing for easy handling of large campaigns and queues.
• Real-Time Monitoring: Offers centralized dashboards for monitoring users and campaigns.
• AI-Ready Capabilities: Includes AI-enabled bots for efficient query resolution and cost savings.
• Omnichannel Engagement: Supports integration across multiple customer interaction channels.
• Scalability: Allows adding up to 20,000 users at once with a microservices architecture.
• Security: Adheres to ISO 27001 and PCI-DSS standards for secure data handling.
• Integration: Easily integrates with CRM and helpdesk systems using REST APIs.

Benefits

• Improved Efficiency: Reduces repetitive configurations and enhances productivity.
• Enhanced Customer Experience: Provides consistent omnichannel engagement.
• Cost Savings: Uses AI bots to handle queries efficiently.
• Scalability and Reliability: Offers high uptime and easy scalability.