Exotel's Auto Dialer is a software solution that automates and optimizes outbound call center operations. It uses advanced dialing logic to connect agents with customers at the right time, improving call pick-up rates and enhancing customer interactions. The system integrates with CRM systems, supports various dialing strategies, and provides features like Answer Machine Detection and Skill-Based dialing.

Key Features

• Truecaller Verified Business ID: Boosts call pick-up rates by adding credibility to business calls.
• Automated Dialing Logic: Categorizes contacts based on past behavior to optimize call timing.
• Multiple Dialing Strategies: Allows filtering and grouping of leads based on criteria like last retry time and customer type.
• CRM Integration: Effortlessly uploads dialing lists from CRM or third-party systems.
• Dial Order: Automatically dials all contacts associated with a lead.
• Answer Machine Detection (AMD): Ensures connections to real people.
• Skill-Based Dialing: Matches agents with contacts based on their skills.
• Voice Blaster: Sends pre-recorded voice notifications to entire contact lists.
• Predictive Dialer: Maximizes agent productivity by reducing idle time.
• Preview Dialer: Provides agents with lead information before calls.
• Progressive Dialer: Dials only when an agent is available.

Benefits

• Increased Efficiency: Automates dialing processes to save time and resources.
• Improved Customer Engagement: Enhances call pick-up rates and customer trust through verified business IDs.
• Data-Driven Decisions: Provides valuable call metrics for identifying areas of improvement.
• Scalability: Easily scales up or down based on business needs.
• Enhanced Customer Experience: Allows for personalized interactions through skill-based dialing and preview dialing.