Exotel's cloud telephony system is designed for small businesses, providing an easy-to-use yet powerful phone system that can grow with the business. It eliminates the need for expensive hardware and maintenance, reducing operational expenses. The system includes features like IVR, call routing, and detailed analytics to improve customer experience and boost business productivity.

Key Features

• IVR and Call Routing: Enhance customer experience with customizable IVR greetings and route calls based on conditions like time of day or geography.
• Auto Dialer Software: Streamline calling processes, increase agent productivity, and eliminate manual dialing.
• Automated IVR Calls: Track marketing ROI, collect customer feedback, and confirm orders.
• Detailed Analytics: Monitor campaign status and make data-driven decisions.
• Call Recording: Record customer calls for better dispute resolution.
• Virtual Numbers: Use a single, easy-to-remember number for customer contact.
• Missed Call Services: Expand business reach by customizing responses to missed calls.
• Concurrent Calls: Handle unlimited concurrent calls on the same number.
• API Integrations: Plug-and-play solution with wide API support for easy setup and integration.

Benefits

• Cost Efficiency: Reduces operational expenses by eliminating hardware and maintenance costs.
• Scalability: Easily scales with business growth without infrastructure worries.
• Improved Customer Experience: Provides seamless interactions through IVR and call routing.
• Enhanced Productivity: Boosts agent productivity with auto-dialers and efficient call management.