1E

Extend your Service Catalog and Virtual Agent with advanced automation to instantly fulfill requests.

1E

Get real time incident investigation and remediation capabilities across your endpoint estate without leaving ServiceNow.

Reputation

Streamline Your Workflows with Automatic Ticketing. Live up to your brand promise with automatic ticketing.

Emplifi

Emplifi Consumer Service optimizes customer interactions on social media, enhancing satisfaction and efficiency through AI-driven tools.

NovelVox

Agent Accelerator is a unified agent desktop solution that empowers contact center agents with a 360-degree view of customer information, enhancing efficiency and personalization.

AgreeYa Solutions

AgreeYa Chatbot is a Generative AI-powered conversational assistant designed to enhance employee support and automate helpdesk processes. Built on Azure AI and integrated with Microsoft 365, this intelligent chatbot provides real-time responses to employee queries, streamlining communication and improving operational efficiency. The chatbot offers 24/7 availability, ensuring continuous support for employees across various aspects of their work environment. It can assist with tasks such as onboarding, IT support, and general inquiries, reducing the workload on human support teams. AgreeYa Chatbot's adaptability allows it to be customized for different organizational needs, making it a versatile solution for businesses of all sizes. By leveraging advanced natural language processing and machine learning capabilities, the chatbot can understand context, learn from interactions, and provide increasingly accurate and helpful responses over time.

AKIO

Akio TWS enables any employee to communicate via any medium (telephone, email, message, chat, videoconference) with any person or group of people, in any situation and whatever your existing equipment. In particular, it is an essential complement to the processing of contact center queries, whenever their resolution requires collaborative work.

AKIO

Simple, effective omnichannel software to improve customer satisfaction. Given the growing complexity of the customer relations business, opt for omnichannel software that combines the simplicity of 360° request processing with the efficiency provided by AI and collaborative tools.

AKIO

A natively omnichannel tool that allows businesses to manage all communication channels through a unified interface. Robust and scalable, it guarantees an unprecedented level of quality, regardless of the variations in volume.

Alcea Technologies

Enhance customer service with Alcea HelpDesk's efficient issue tracking and resolution platform.