Shift left on high-volume, minor service desk tickets. Provide predefined and automated actions to end users so they can fix their problems independently.

1E Automated Self Service for ServiceNow is a set of advanced automation capabilites that extend your Service Catalog and Virtual Agent so you can instantly fulfill requests without making end users wait to get back to work.

1E Automated Self Service for ServiceNow features ServiceNow Service Catalog Connect and Endpoint Automation for ServiceNow Virtual Agent.

ServiceNow Service Catalog Connect

Publish items to your service catalog with fully automated outcomes—right down to the endpoint. Automate changes, installations, and fixes to reduce ticket volume and work disruption.

Endpoint Automation for ServiceNow Virtual Agent

Automate resolutions when end users surface an issue that has a known fix. If the end user agrees, the fix runs, and the virtual agent follows up to confirm resolution.