1E Service Desk Augmentation provides 1E's real time incident investigation and remediation capabilities inside of ServiceNow.

Retrieve information and remediate issues across the entire endpoint estate in seconds without escalating tickets or disrupting end users. As a result, frontline service desk admins can significantly decrease Mean Time to Resolution (MTTR) and increase First Call Resolution (FCR).

1E Service Desk Augmentation's capabilities include real-time inventory, preapproved fixes, and DEX scores–all from your ServiceNow incident pane.

Real-Time Inventory

Access up-to-date inventory and diagnostics from your ServiceNow incident pane and answer questions faster.

Pre-Approved Fixes

Make pre-approved fixes available to first-line support from your ServiceNow incident pane, run fixes on endpoints, and resolve more incidents on the first call.

Digital Employee Experience (DEX) Scores

See users’ DEX scores within your ServiceNow incident pane, then break them down by performance, responsiveness, and stability.