Overview

Actions by Reputation is a comprehensive ticketing and workflow automation platform designed to enhance customer experience and satisfaction. This tool helps businesses proactively respond to issues, streamline internal processes, and ensure timely resolution of customer concerns. By automating ticket creation and categorization, Actions enables businesses to address emerging trends, unify internal teams, and measure performance effectively.

Features

Ticket Automation

Streamline your workflows with automatic ticket creation. Build custom workflows based on custom criteria like review rating or key words. Assign different teams to respond to different types of tickets.

Custom Queues

In addition to the master queue, easily set up custom queues. Each team can have its own queue to focus on the tickets assigned to them.

Internal Alignment

Ensure each team responds to the right ticket type with smart filtering. Create visibility among internal stakeholders with custom views. Create custom statuses based on internal processes.

Real Time Updates

Reduce resolution time with automatic notifications. Streamline communication by receiving notifications anytime a status changes.

Reduce Resolution Time

Automatically escalate tickets based on custom parameters. Track response rate and resolution time. Monitor tickets by user, location, and status.