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Akio TWSAKIO

Akio TWS enables any employee to communicate via any medium (telephone, email, message, chat, videoconference) with any person or group of people, in any situation and whatever your existing equipment. In particular, it is an essential complement to the processing of contact center queries, whenever their resolution requires collaborative work.

Vendor

Vendor

AKIO

Company Website

Company Website

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Product details

Overview

Akio TWS is an omnichannel communication tool designed to enhance collaboration and streamline communication within organizations. It allows employees to communicate via various mediums, including telephone, email, chat, and videoconference, regardless of their existing equipment. Akio TWS is particularly beneficial for contact centers, enabling efficient resolution of customer queries through collaborative work. The platform is hosted in the cloud, ensuring quick configuration and integration with corporate telephony and contact center systems.

Features

  • Multimedia & Collaboration Tools:
    • SIP softphone for calls without a physical phone
    • Videoconferencing, internal chat, and application sharing
    • Presence management for easy access to employee availability
  • Integration Capabilities:
    • Connects to all telephony platforms and infrastructures (ALE, Mitel, Unify, Asterisk, Centrex, etc.)
    • Integrates with directories, contact folders, business databases, and office software (Office 365, Outlook-Exchange, G-Suite, Zimbra)
    • Compatible with business applications (CRM, ERP, vertical applications)
  • Plug & Play:
    • Hosted in the cloud for quick configuration
    • Uses standard protocols and APIs for seamless integration
  • Presence Management:
    • Access to employee profiles, availability, and diaries
    • Communication via computer or smartphone connected to the Internet
  • Efficiency Tools:
    • Click2call, call control, presence management, collaboration space, mobile working, omnichannel tools, dashboards
    • Integration of directories, business databases, CRM, vertical applications

Benefits

  • Time Savings:
    • Saves time on outgoing calls by quickly finding contact details and dialing
    • Reduces time spent on incoming calls by displaying relevant caller information
  • Productivity:
    • Enhances productivity by providing fluid communication and collaboration tools
    • Facilitates complex operations like switching to a conference, video, or chat
  • Customer Satisfaction:
    • Improves customer satisfaction by enabling efficient resolution of complex queries
    • Ensures seamless communication across various channels
  • Return on Investment:
    • Rapid return on investment due to quick configuration and integration
    • Long-term investment with continuous updates and support