Verint's Business Analytics software harnesses the power of behavioral data to provide meaningful insights for businesses. The solution offers a range of tools designed to meet the needs of business leaders, analysts, and IT developers. It aims to lower costs, improve customer experience, and identify key trends and anomalies. The software suite includes features like the Exact Transcription Bot, which has helped customers achieve significant cost savings and improved NPS scores. Verint's platform emphasizes data-driven decision-making, offering solutions for various user types and use cases. Key features include real-time insights, high comprehension accuracy, multi-channel analysis, and employee desktop activity monitoring. The Verint Business Analytics Suite is recognized as an industry leader, providing tools to analyze interactions across various channels and offering context-rich insights to drive business outcomes.

Verint Channels & Desktop is a comprehensive solution that unifies customer interactions across telephony and digital channels in a single agent workspace. It leverages intelligent automation and AI to deliver improved flexibility, agility, and agent capacity. The platform supports seamless customer experiences across various digital channels, including private messaging, live chat, and email, with AI-powered routing ensuring optimal resource allocation. Verint's solution offers complete flexibility in telephony choices, integrating with existing systems or providing a native voice channel. Key features include AI-driven self-service, knowledge automation, and intelligent routing. The platform has demonstrated significant cost savings for businesses, with case studies showing millions saved through increased call containment and improved digital channel efficiency. Verint Channels & Desktop is designed to meet evolving customer expectations while optimizing agent performance and operational efficiency.

Verint's Customer Self-Service Solutions leverage AI to enhance customer experience and increase agent capacity. The platform offers Intelligent Virtual Assistants, Knowledge Management, and Community features to enable seamless self-service across voice and digital channels. These solutions aim to reduce inbound interaction volume, improve containment rates, and provide personalized experiences. Verint's AI-powered bots, including Knowledge Automation Bot, Smart Transfer Bot, and Quality Bot, automate various aspects of customer interactions and quality management. The Verint Open Platform unifies data and AI capabilities, allowing businesses to implement and scale self-service solutions at their own pace. By enabling customers to resolve issues quickly and effortlessly, Verint's self-service solutions help organizations drive CX automation, elevate customer satisfaction, and reduce support costs while improving agent efficiency.

Verint's Fraud and Security Solutions are advanced tools designed specifically for financial institutions to combat fraud, mitigate risks, and enhance security. With over two decades of experience, Verint serves more than 3,000 banks and credit unions, including 8 out of the top 10 U.S. banks. Their solutions enable real-time identification of risks and vulnerabilities, allowing investigators to address threats promptly, ensure compliance, and improve productivity. Verint positions itself as a partner rather than just a solution provider, helping financial organizations automate, simplify, and modernize their operations to prepare for the future of banking. Their comprehensive approach has made them the leading provider of Fraud Prevention Solutions for Financial Institutions, with 7 out of 10 top financial institutions choosing Verint and ranking them #1 in fraud investigation for the financial sector

Verint Agent Copilot leverages multiple AI-powered bots to dramatically increase contact center agent capacity. These bots automate various tasks, reducing interaction times and enabling agents to handle more calls efficiently. The suite includes Coaching Bot for real-time guidance, Interaction Wrap Up Bot for automated call summaries, Smart Transfer Bot for context-based transfers, Knowledge Automation Bot for quick information retrieval, and CX/EX Scoring Bot for measuring customer and employee experience. By implementing these bots, organizations can potentially double their agent capacity, leading to significant cost savings, improved customer experiences, and increased sales opportunities. Verint's solution is tailored to each business's priorities, allowing companies to choose which bots to deploy based on their specific needs. The system is designed for easy integration and can show results in as little as 60 days, making it a powerful tool for contact centers looking to enhance their operations through AI-driven automation.

Verint Da Vinci AI is a core component of the Verint Platform, designed to power AI-driven contact center automation. It employs specialized bots that are injected directly into business workflows, enhancing employee efficiency and customer experience. The system utilizes an open approach to AI, combining proprietary, commercial, and open-source models to ensure adaptability to rapid technological advancements. Verint Da Vinci AI is trained on vast amounts of engagement data, including customer interactions, experience data, and workforce performance metrics. The platform offers a range of specialized bots for tasks such as conversation summarization, customer inquiry response, and quality evaluation scoring. Verint's approach has demonstrated significant ROI for customers across various industries, with reported savings in millions of dollars through improved efficiency, reduced call times, and enhanced customer satisfaction.

Verint Financial Compliance is an innovative solution designed to address the complex regulatory challenges faced by financial services organizations. It offers AI-powered speech transcription and analytics, pre-trained for financial markets, to capture, retain, and analyze all communication modes across traditional and modern platforms. The solution helps firms comply with strict regulations, avoid fines, and mitigate reputational damage. Key features include comprehensive capture capabilities, communications profiling, mobile recording, and integration with popular collaboration tools like Microsoft Teams and Zoom. Verint's approach combines proven technology, automation, and data-driven business intelligence to overcome compliance challenges while reducing operational costs. Recognized for its innovation, Verint Financial Compliance won the Most Innovative Regulatory Compliance Monitoring category at the A-Team Innovation Awards 2023, highlighting its commitment to serving the financial industry with robust quality and compliance solutions in the digital age.

Verint Open Platform is an innovative customer engagement solution that leverages artificial intelligence to increase CX automation and deliver tangible business outcomes. The platform is designed to elevate customer experience while simultaneously reducing costs, offering a sustainable alternative to traditional labor-intensive contact center operations. At its core, Verint Da Vinci AI acts as a "bot factory," combining various AI models to create specialized bots that enhance contact center efficiency. The platform's open architecture allows for flexibility, modularity, and future-proofing, enabling businesses to integrate new capabilities at their own pace without disrupting existing systems. Verint Open Platform extends beyond the contact center, connecting customer journeys across multiple touchpoints and providing a comprehensive suite of applications for forecasting, scheduling, quality management, analytics, and more. This approach enables organizations to transform their contact centers into data-driven operations, driving significant ROI and improving customer satisfaction.

Verint's Workforce Engagement solutions leverage AI to empower managers, increase employee capacity, and enhance performance while meeting organizational goals. These solutions offer accurate forecasting, scheduling flexibility, automated quality scoring, and AI-powered agent assistance. Verint's suite helps organizations reduce costs, improve efficiency, and boost employee satisfaction. Key features include TimeFlex Bot for flexible scheduling, Quality Bot for automated interaction review, and Agent Copilot Bots for task automation. Verint has maintained leadership in contact center workforce engagement management, achieving perfect scores in product features satisfaction. Their solutions address common challenges in workforce optimization, such as reducing attrition, improving compliance, and enhancing customer experience. By automating mundane tasks and providing real-time insights, Verint enables organizations to unlock employee capacity and achieve strategic goals while improving both customer and employee experiences.