Verint Open Platform is a cutting-edge customer engagement solution that harnesses the power of artificial intelligence to revolutionize contact center operations. This innovative platform is designed to increase CX automation, delivering tangible business outcomes while simultaneously enhancing customer experience and reducing costs. At the heart of the platform is Verint Da Vinci AI, a sophisticated "bot factory" that combines various AI models to create specialized bots tailored to specific contact center needs. The platform's open architecture sets it apart from traditional CCaaS solutions, offering unparalleled flexibility, modularity, and future-proofing capabilities. This allows businesses to integrate new features and AI innovations seamlessly, without the need for disruptive "rip and replace" projects. Verint Open Platform extends its reach beyond the contact center, connecting customer journeys across multiple touchpoints and providing a comprehensive suite of applications for effective customer engagement.

Key Features

AI-Powered Automation Verint Open Platform leverages advanced AI to automate various aspects of customer engagement.

• Utilizes Verint Da Vinci AI to create specialized bots for increased efficiency
• Combines generative AI, commercial, customer-provided, and proprietary AI models

Open Architecture The platform's open design allows for seamless integration and customization.

• Flexible integration with existing contact center solutions
• Modular approach for phased implementation
• Future-proof design to accommodate new AI innovations

Comprehensive Data Utilization Transforms contact centers into data-driven operations for improved decision-making.

• Centralizes interaction, workforce, and experience data
• Enables continuous bot training for higher accuracy and effectiveness
• Facilitates data export for broader enterprise strategies

Benefits

Increased CX Automation The platform significantly enhances customer experience while reducing operational costs.

• Elevates customer satisfaction scores
• Lowers labor expenses through AI-driven automation

Rapid ROI and Business Outcomes Verint Open Platform delivers measurable results in a short timeframe.

• Achieves significant cost savings through AI-driven self-service
• Boosts sales through improved transcription accuracy
• Enhances Net Promoter Scores with real-time agent coaching

Flexible Implementation Allows businesses to adopt new technologies at their own pace.

• Preserves existing investments in contact center infrastructure
• Enables quick deployment of individual bots (as fast as 30 days)
• Supports both cloud and on-premises solutions