Verint's Workforce Engagement solutions are AI-powered tools designed to optimize employee performance and experience while meeting organizational objectives. These solutions address key challenges in workforce management, including forecasting, scheduling, quality assurance, and task automation. By leveraging AI and automation, Verint helps organizations increase employee capacity, reduce costs, improve compliance, and enhance both customer and employee satisfaction.

Key Features

AI-Powered Forecasting and Scheduling Verint's solutions create accurate forecasts and capacity plans for complex environments.

• Eliminates overstaffing and unnecessary overtime
• Enables scheduling across channels, teams, time zones, and locations

Automated Quality Scoring Quality Bot uses AI to improve evaluation processes and compliance coverage.

• Reviews up to 100% of customer interactions
• Increases supervisor capacity
• Enhances compliance and employee training

Agent Copilot Bots AI-powered bots automate common agent tasks to expand capacity.

• Gathers customer information and reasons for calls
• Provides real-time coaching for effective next-best actions
• Creates call summaries

Benefits

Cost Reduction and Efficiency Verint's solutions help organizations optimize their workforce and reduce operational costs.

• Lowers labor costs through accurate staffing and task automation
• Increases efficiencies by streamlining scheduling and quality processes

Improved Employee Experience The solutions focus on enhancing employee satisfaction and engagement.

• Provides employees with more schedule control for better work-life balance
• Reduces attrition and absenteeism through flexible scheduling options

Enhanced Customer Experience By optimizing workforce performance, organizations can deliver better customer service.

• Ensures the right number of employees with the right skills are available at the right time
• Frees up agent time for more focused customer interaction and support