CapacityCapacity is a U.S.-based technology company founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Headquartered in St. Louis, Capacity specializes in AI-powered support automation for businesses, helping teams work more efficiently by automating workflows, managing knowledge, and enhancing customer support. The company’s mission is to help teams do their best work by providing instant access to information and automating repetitive tasks. Capacity’s platform integrates AI-powered virtual agents, enterprise search, live agent assist, and workflow automat...
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Capacity
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- Capacity
AI-powered support automation platform that streamlines customer and employee interactions across channels.
- Capacity Answer Engine®
Get the right answers at the right time, no matter where knowledge sits in your organization. Capacity Answer Engine® delivers instant, AI-powered answers.
- Capacity Automations
Reduce Manual Effort. Amplify Efficiency. Trigger event-based Automations during support interactions to save time while elevating experiences.
- Capacity AutoQA
Every Interaction Perfectly Scored. Transform contact center quality with AI that reviews every interaction with human-level accuracy and rapid insights.
- Capacity Call Progress Analysis (CPA)
Ditch dead air and missed outbound calls. Instead get real connections, real efficiency and real ROI with Capacity CPA.
- Capacity Campaigns
Unified Campaigns. Cohesive Journeys. Effortlessly manage and execute campaigns across SMS, voice, email and social to maximize engagement and revenue.
- Capacity Chat Intelligent Virtual Agent
Stop searching, start doing. Get instant answers and automation inside the productivity apps your team already uses.
- Capacity Coaching
When agents get better and faster, so does your business. Sharper skills, quicker resolutions, unstoppable growth. Spend less time evaluating agents and more time coaching using AI.
- Capacity Cobrowse
Securely view and interact with customers screens in real time. No more confusing descriptions, just instant support that builds customer loyalty.
- Capacity CRM
Track interactions, understand customer journeys and connect your customer data for smarter, more personalized engagement.