Capacity Chat Intelligent Virtual Agent (IVA) is a customizable AI chatbot designed to provide instant support and automate actions within the productivity apps teams already use. It eliminates the need to search through threads or links by delivering full answers instantly. With seamless integrations and enterprise-grade security, it helps organizations boost efficiency, reduce support tickets, and improve customer and employee experiences.

Features

• AI-Powered Chat Support: Ask a question and get a full answer instantly—no searching required.
• Automated Chat Workflows: Perform actions like updating Salesforce, requesting PTO, or scheduling meetings directly within chat apps.
• Smart Notifications: Send instant, scheduled, or event-driven alerts to keep teams informed.
• Self-Learning AI Chatbot: Learns and improves over time with one-click feedback.
• Enterprise-Grade Security:
  • Role-Based Access Controls
  • Single Sign-On (SSO)
  • SOC II Compliance
  • HIPAA Compliance
• Seamless Integrations: Connects with over 200 apps including CRMs, ticketing systems, and productivity tools.
• Proactive Conversations: Initiates conversations based on triggers or events.
• Live Agent Assistance: Supports agents with real-time suggestions and knowledge access.

Benefits

• Faster Resolutions: Reduces wait times by delivering instant answers.
• Increased Productivity: Automates tasks and actions directly within chat, saving time.
• Improved Customer Experience: Reduces calls, emails, and tickets with intelligent automation.
• Enhanced Security: Ensures users only access what they’re permitted to see.
• Scalability: Supports thousands of users and billions of interactions.
• Continuous Improvement: AI learns from feedback to deliver better answers over time.
• Frictionless Workflow: Integrates seamlessly with existing tools and systems.