Capacity is an AI-powered support automation platform designed to help organizations grow revenue, reduce costs, and enhance customer and employee satisfaction. It automates support across voice, web, email, social media, SMS, in-app chat, and more. Trusted by over 20,000 organizations and 1.5 million users, Capacity delivers intelligent virtual agents, real-time agent assistance, and seamless integrations with over 250 tools.

Features

• Intelligent Virtual Agents: Automate 90% of customer inquiries across multiple channels for fast, consistent support.
• Agent Assist & Live Support: Provide real-time coaching, AI-powered suggestions, and instant access to knowledge during support conversations.
• Campaigns & Workflows: Create smart workflows to handle escalations, send follow-ups, and trigger actions without manual effort.
• Conversational AI: Engage users with natural, on-brand conversations that adapt in real time.
• Analytics & Insights: Track performance, uncover trends, and optimize support with detailed analytics.
• Security: Enterprise-grade protection with encryption, role-based access, compliance certifications, and threat monitoring.
• Integrations: Connect instantly with 250+ CRMs, helpdesks, and business systems using pre-built integrations and flexible APIs.

Benefits

• Cost Reduction: Automate repetitive tasks and inquiries to lower operational costs.
• Improved Satisfaction: Deliver fast, consistent, and personalized support experiences.
• Scalability: Handle high volumes of interactions effortlessly across channels.
• Efficiency: Empower agents with tools that boost productivity and reduce resolution times.
• Flexibility: Integrate seamlessly into existing tech stacks and workflows.
• Security & Compliance: Ensure data protection and meet industry standards.