A complete picture of every customer interaction. Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.

Make timely and better-informed decisions to drive contact center performance with Talkdesk Live, a tool that enables real-time monitoring of key metrics like service level, average wait and handle time, and others. Customize your real-time dashboards, set alerts, and share live performance metrics to track your key performance indicators and motivate teams to deliver an exceptional customer experience.

Talkdesk Financial Services Experience Cloud for Insurance unifies the customer journey across policy servicing, claims, and new business.

Talkdesk Citizen Engagement improves access to government assistance programs, reduces the effort on citizens and agents, enables proactive notifications, and modernizes contact centers for scale and flexibility.

The AI-powered CX platform purpose-built for payers. Create a seamless member journey with Talkdesk Healthcare Experience Cloud for Payers.

Talkdesk Performance Management provides managers with the tools they need to maximize the potential of every agent. Measure and track agent performance over time using interactive leaderboards and benchmarks, while developing and engaging agents with intuitive coaching workflows, recognition, and gamification.

Deliver connected and personalized patient journeys at scale with the industry’s end-to-end patient experience solution built and optimized for healthcare providers.

Empowering agents to support customers. Talkdesk Copilot is an AI-powered assistant that listens, guides, and assists agents during customer interactions, empowering agents to resolve customer inquiries faster and reduce average handle time.

Choose any of the available deployment locations with Talkdesk Regional Cloud to store and process all your private customer interaction data. Stay compliant with privacy regulations by maintaining control of your data in your preferred region.

Improve your ITSM and CSM efforts with Talkdesk ServiceNow Connector.

Never let a conversation go unresolved with a customer service ticketing system. Enhance customer experience and drive positive business outcomes with Talkdesk Cases—an omnichannel support ticket system that keeps conversations streamlined and effective.

Generative AI-powered routing with Talkdesk Navigator. Talkdesk Navigator supercharges routing with generative AI. It autonomously manages and prioritizes incoming voice and digital inquiries based on real-time context and automatically delivers the ideal experience for every customer, every time.

The contact center solution purpose-built for banks and credit unions. Talkdesk Financial Services Experience Cloud helps firms deliver a client and member experience that’s seamless, personalized, and trusted.

Talkdesk Knowledge Management delivers real-time answers for better efficiency and experience. Whether powering self-service or live agent service, it provides laser-precise AI-generated answers to improve first contact resolution and customer satisfaction.

Talkdesk Builder offers a full range of contact center development tools, including APIs, and low-code and no-code interfaces, for unlimited and accelerated contact center customization across automations, interfaces, routing, reporting, and integrations. Fully customize Talkdesk to your unique needs and elevate your business from standard customer service to tailor-made experiences that keep your customers coming back.

Talkdesk Automation Designer is a no-code, ‘point-click-publish’ tool that enables frontline staff to design business process automations. This accessible design tool means contact centers can infuse more AI-powered automations across the customer journey to improve operational agility and reduce customer effort.

Full contact center functionality inside Salesforce. A tight CRM and call center integration is the hallmark of successful sales and support teams. Seamlessly bring these systems together to drive agent productivity, improve team efficiency, and personalize every interaction, turning happy customers into brand ambassadors.

Talkdesk Ascend Connect is a suite of AI-powered CX applications that helps on-premises contact centers fuel expansion, elevate customer experiences, empower agents, and streamline operations.

Talkdesk Agent Workspace simplifies customer service, combining all essential CX applications and information agents need in one user-friendly interface. Pre-designed workspaces for specific industries come with integrations that surface essential customer data accessible from any device.

Talkdesk Workspace Designer is a low-code and no-code development tool to rapidly build, expand, and customize the ideal interface for every role in the contact center with minimal IT and engineering support. Easily optimize productivity and customer experiences for maximum flexibility.

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. Transform raw data and information into actionable insights in minutes.

Elevate customer experience with a smarter contact center, built for retail. Build customer loyalty and lifetime value with Talkdesk Retail Experience Cloud, the AI-powered, end-to-end customer service platform.

A security bundle to protect the contact center from internal and external threats with Guardian and Identity. Authenticate agents and customers with AI technology, increasing contact center efficiency alongside it.

Improve agent productivity and optimize your operations by integrating Talkdesk with Microsoft Dynamics 365.

Talkdesk Workforce Engagement Management is an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and improve agent engagement throughout the employee lifecycle. Improve your customer experience and optimize operational efficiency in the contact center.

Talkdesk Proactive Outbound Engagement is a suite of outbound voice and digital capabilities built on the Talkdesk CX Cloud contact center platform. It includes dialing modes for every scenario, including Talkdesk Preview Dialer, Talkdesk Dialer, Advanced Dialer, Talkdesk Dialer for Salesforce, and Automated Notifications. Maximize contact rates to reach your contacts when and how they want to be reached and still deliver high-quality interactions your customers deserve.

Talkdesk Phone is an all-in-one business phone system that unifies contact center operations by enabling communication across customer service teams and other business users. Streamline your tools into one platform, for greater efficiency and connectivity across the entire organization.

Talkdesk Zoom Connector breaks down collaboration silos within your organization and promotes teamwork and knowledge sharing between agents and subject matter experts to solve customer questions faster. Increasing productivity, reducing customer effort, and improving customer satisfaction through first contact resolution.

Choose how you want to store your data with Talkdesk Hybrid Cloud. Take advantage of the agility, scalability, and cost-efficiency of the public cloud, while also leveraging private storage to meet legal requirements and provide an additional layer of security with Talkdesk Hybrid Cloud.

Meet the unique departmental needs of admissions, student services, fundraising, healthcare, and help desks with Talkdesk Education Smart Service. Seamlessly modernize communication across channels, resolve queries with AI, support a distributed workforce, and scale with seasonal changes.

Every interaction is an opportunity to elevate CX. With Talkdesk Quality Management it’s never been easier to evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver exceptional customer experiences.

Meet your customers where they are with Talkdesk Omnichannel Engagement. Provide seamless and personalized customer experiences across voice and digital channels with omnichannel customer engagement—all from a single pane of glass.

Maximize call quality with Talkdesk Voice Engagement.

Unlock a new level of autonomy that transforms your contact center’s operations and the way your customers connect — smarter, faster, and more efficient than ever. The Talkdesk Ascend AI platform transforms how your contact center interacts with your customers and operates for your business.

Ensure the right work gets done at the right time with Verint Workforce Management for Talkdesk. Deeply integrated into Talkdesk CX Cloud, simplify forecasting, streamline scheduling, and better manage workforce needs. In addition to core workforce management features, complex contact centers have access to powerful capabilities including enterprise-grade scale, automation, and advanced management and scheduling.

Orchestrate your customer’s omnichannel journey with Talkdesk Studio. Use generative AI to optimize channels for maximum capacity, provide self-service options for your customers, and increase first-contact resolutions with advanced customer journey orchestration software.

Increase customer self-service with Talkdesk Autopilot. Talkdesk Autopilot boosts contact center productivity, expands engagement, and improves customer satisfaction by handling both routine tasks and complex issues.

Create and deploy customer surveys with Talkdesk Feedback. Improve customer satisfaction by gathering insights that will empower you to serve them better and increase customer loyalty.

Your current telephony infrastructure should never be a barrier to cloud adoption. Gain the benefits of a leading cloud-native contact center solution with Talkdesk CX Cloud, while maintaining your existing telephony infrastructure and carrier relationships with Talkdesk BYOC.

Unify the agent experience and empower teams wherever they work. Embed Talkdesk components directly inside the systems agents already use with Talkdesk Embedded.

Talkdesk Workforce Management combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for your agents. 

The certified Talkdesk Microsoft Teams Connector builds a better customer experience by integrating all your communication solutions, making it easy to orchestrate talents and expertise across your company.

Optimize your service operations with Talkdesk Slack Connector.

Integrate your contact center and helpdesk with Talkdesk Zendesk Connector.

Talkdesk Connections is a simple custom integration builder that allows users to quickly integrate Talkdesk and third-party systems using low-code capabilities, for those systems not part of Talkdesk’s out-of-the-box integrations library.

Give actionable insights to your contact center team with Customer Experience Analytics. Talkdesk customer experience analytics uses Generative AI to draw insights from customer interactions, helping contact centers understand and resolve customer service issues efficiently.

Talkdesk digital customer engagement platform for better CX. Give your customers the power of choice and flexibility through a digital engagement platform that delivers personalized experiences in every interaction.

Talkdesk AI Trainer equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.

Talkdesk Interaction Analytics reviews customer conversations for topics and mood trends without setup. With generative AI, it detects emerging topics, uncovering valuable insights and opportunities—even the unexpected ones.

Talkdesk app for mobile devices, enabling engagement from anywhere. Talkdesk Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s phone, tablet, or smartwatch. Equip your teams with real-time customer information and tools to provide an excellent customer experience wherever they go.