Overview

Talkdesk AI Trainer is an innovative solution designed to enhance the effectiveness of AI in contact centers. This platform allows business users to train and fine-tune AI models with a human-in-the-loop approach, ensuring that the AI operates safely and effectively. By providing ultimate control and visibility, Talkdesk AI Trainer transforms how organizations utilize AI, making it a critical tool for improving customer interactions.

Features

• Observe: Dashboards display the performance of each AI model, highlighting areas that require additional training.
• Fine-tune: Users can easily implement guardrails using simple rules to ensure the AI remains within desired parameters.
• Simulate: The platform allows testing of AI responses against past conversations to verify they meet expectations before deployment.
• Deploy: Supervisors can evaluate, approve, and schedule corrections to be deployed to AI models.
• Speech-to-text Training: Users can quickly add and manage vocabulary to improve transcription accuracy, preventing customer frustration from misunderstandings.
• Manage Custom Vocabulary: The system enhances transcription accuracy by training on spellings and pronunciations using the International Phonetic Alphabet (IPA) or phonetic spelling.

Benefits

• Responsible AI Use: The human-in-the-loop technology ensures that generative AI is utilized responsibly, mitigating risks associated with biases and inaccuracies.
• Visibility and Control: Pre-built dashboards provide insights into potential biases and improvement opportunities, allowing businesses to maintain oversight over their AI systems.
• Efficiency in Training: The platform enables rapid training of AI models, allowing businesses to make their systems more reliable without extensive time investment.