Finally access the metrics you need from Teams. Track every missed call, callback request, and agent interaction with extensive reporting and live dashboards. Advanced IVR routing, AI-powered agent assistance, and CRM integration turns Teams into an enterprise level contact center.

Eliminate the frustration of slow Teams call transfers. Purpose-built for receptionists, help desk staff, and anyone managing dozens of calls daily. One-click transfers, real-time presence visibility, and a unified call window gives your team the efficiency they need for handling high volumes of calls.

Call Recording for Microsoft Teams gives you automatic, policy-based recording of calls with searchable transcripts and flexible retention controls.