Contact Center for Microsoft Teams made easy

Managing customer interactions shouldn’t be complicated. Landis Contact Center gives you the visibility, smart routing, and seamless Teams integration you need to deliver the best customer experience. Boost your agent performance and improve customer satisfaction—without the hassle of complex systems.

Get Total Visibility for Optimal Customer Service

You need clear insights into your contact center’s performance to improve customer experience and agent efficiency. Landis Contact Center gives you comprehensive visibility on what’s happening through live dashboards, detailed analytics, and historical reporting. Managers can monitor real-time agent performance, track availability, and use live sentiment analysis to identify agents needing coaching. Detailed reporting is available out of the box, making it effortless to find optimization opportunities. Make informed decisions with data that matters, right within Microsoft Teams.

Smart Routing for the Best Customer Experience

No one wants to waste time or frustrate customers. You need smart routing to avoid long wait times and misrouted calls. Landis Contact Center ensures customers reach the right agent every time. You can start with the standard IVR tools or use intelligent routing capabilities with integrations to get the caller straight to the right team. Use queue routing options to connect them to available agents quickly, and enable skills-based routing to automatically match customers with the most qualified agents. Real-time monitoring allows managers to ensure agent availability, and our coaching tools enable them to step in and assist when needed. Ensure every customer reaches the right support resource quickly—improving satisfaction, reducing frustration, and building lasting customer relationships.

The Contact Center for Microsoft Teams That Everyone Will Love

No one wants a complicated, hard-to-use system. Get the certified Microsoft Teams Contact Center solution that your whole team will appreciate. Built specifically for Microsoft Teams, Landis Contact Center is natively integrated and has the features that everyone loves.  Admins love the simple setup with helpful defaults, while still maintaining granular control over permissions for easy task delegation. Managers appreciate the live stats for monitoring team performance, plus the ability to manage agent status and adjust settings on the fly. Agents love having intuitive status controls, customer context at their fingertips, and real-time insights through live wallboards and leaderboards—all within the familiar Teams environment they use every day. Simple, customizable, and backed by 24/7 in-house support Landis Contact Center is designed to provide you complete peace of mind.

Unlock the Full Potential of Teams Calling

As a certified Microsoft Teams Contact Center solution, Landis Contact Center enables your Teams call center to deliver top-notch customer service effortlessly, improving productivity and customer satisfaction through seamless integration with the tools you already trust.

Trusted

A solution built on Microsoft Teams & Azure. Secure, Dependable, Proven.

Powerful

Advanced features to replace legacy systems with MS Teams.

Familiar

Looks and feels like Microsoft Teams and Microsoft 365.

Open

Works with Microsoft Power Apps, Automate and BI.

Simple

Easy to buy, set up, use and maintain.

All the Features You Need to Be Effective and Efficient

Designed to give you everything you need—without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Contact Center equips you with the right capabilities to improve both efficiency and customer satisfaction.

Advanced Queues Features

• Skills Based and other routing options
• Hold Music and Marketing Messages
• Call pop and webhook integrations

Reports & Analytics

Get detailed call history reports and KPIs for your contact center:

• Queues & IVRs
• Agent Performance
• Wrapup Answers

Live Stats & Wallboards

allow agents and managers to monitor performance at a glance. Stay on top of which teams need assistance.

IVRs & Smart Routing

From basic IVR features to regex and data dips to dynamically route callers, we have it all!

Expert Support Included

In-house expert support is included for all customers. 24/7 emergency support is available.

Seamless Integrations

Connect to your CRM and other external systems with webhooks and PowerPlatform integrations.

Call Recording

Automatic or on-demand recording. Manage whether some or all calls are recorded with assigned policies.

Quick Setup

Fully integrated Extend model contact center. Get started in hours, not days. Try all the features with a 30-day free trial today!

Comprehensive Visibility

for your managers:

• Reports & Live Stats
• Live sentiment
• Call Details drill down
• Listen, Whisper and Barge In coaching tools