Attendant Console for Microsoft Teams

Call Handling Made Easy

Landis Attendant Console for Microsoft Teams gives you everything you need to handle calls efficiently. Multiple transfer options, live team availability, and the fact that everything is available from one interface, will make this your receptionists’ and callers’ favorite tool.

Callers will never be abandoned, thanks to multiple safe transfer options.

Use consult transfer to speak with colleagues before sending the call over, chat consult to quickly message them first, or rely on safe transfer to automatically route calls back if they don’t answer. No more confused callers or starting conversations from scratch.

See with one glance who's available when.

Live Teams presence shows who’s online, on a break, or in a call. And calendar integration shows exactly when an agent will be available.

Stay in control with every tool in one interface.

Access caller information, team status, transfer options, and call transcripts without switching between multiple screens or applications. No more losing track of calls or frantically clicking between windows to get your job done.

Unlock the Full Power of Teams Calling

Landis Attendant Console is a Microsoft Teams receptionist console purpose-built to simplify and streamline call management. It offers effortless handling of everyday calling tasks with powerful features like 1-click call transfers, customizable keyboard shortcuts, and call-back reminders to create a seamless, efficient experience for your front desk.

Trusted

A Solution Built on Microsoft Teams & Azure. Secure, Dependable, Proven

Powerful

1-Click Call Transfer Customizable Keyboard Shortcuts

Familiar

Looks & Feels like Microsoft Teams & Microsoft 365

Open

Works with Microsoft Power Apps, Automate and BI.

Simple

Simple & Fast to Buy, Setup, & Use

All the Features You Need to Be Effective and Efficient

Designed to give you everything you need without the complexity you don’t. Our features help you deliver outstanding customer service while making your agents more productive. Landis Attendant Console equips you with the right capabilities to improve both efficiency and customer satisfaction.

1 Click Call Transfers

• Safe Transfer
• Consult Transfer
• Chat Consult Transfer
• Add Participant
• Transfer to Voicemail and more!

Callback Reminders

Easily send chat or email callback reminders that include call details. Use AI features to add a summary.

Customizable Keyboard Shortcuts

Allow agents to handle and transfer calls with peak efficiency. Set your own to optimize your workflow.

Fully Customizable Layout & Groups

Set the app up perfectly tuned for your use case. Set up favorites and other groups (such as departments).

Total Team Visibility: Status and Calendar

Easily check the Teams presence statuses and calendar of your teammates. Create custom groups to easily find contacts.

Contact Notes

Save, share, and search notes about callers and contacts for easy reference on future calls.

Helpful AI Assistance

Automatically create call summaries, parse relevant details for callbacks, or send a call summary with a transferred call. Tailor prompts to your use case.

Seamless Integrations

Display caller context in the call pop. Connect to your CRM and other external systems using Power Platform or similar integrations.

Fully Compatible with Microsoft Teams

Works with all Teams call routing types out of the box, whether you use Direct Routing, Operator Connector or Teams Calling Plans.