Call & Contact Center Software
Call and contact center software records interactions across phone calls, emails, and chats. It logs call details, tracks customer inquiries and response times, and organizes contact information to support effective communication with customers.
- [24]7 Engagement Cloud
[24]7.ai
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
- [24]7.ai Managed Customer Engagement
[24]7.ai
[24]7.ai’s Managed Customer Engagement solutions combine AI technology with expert CX services to streamline operations, enhance automation, and improve customer satisfaction.
1:1 Video ChatFirework
Engage with shoppers directly, answer their questions in real-time, and enhance the shopper experience with AI. Anytime, anywhere.
100% Auto-QALevel AI
Gen AI based 100% Auto QA solution that transparently automates QA for your organization’s custom scorecard on every channel (call, chat, or email) at near 100% accuracy.
- 10DLC
Sinch
Build trust locally and increase engagement with 10DLC. Easy setup, high deliverability, and improved customer experiences.
- 2way-SMS
BSG
Enrich your SMS channel capacity with 2-way messaging – communicate directly with clients. Dialogue generates good business and helps close more deals
- 3CLogic Cloud Architecture and Platform
3CLogic
An award-winning, AI-agnostic cloud contact center platform built on AWS for enterprise needs, offering flexible deployment and secure, integrated CX solutions.
3CX3CX
3CX is an all-in-one business phone system and communications platform, offering PBX, video, chat, and contact center features for businesses with 25+ users, emphasizing affordability and control.
3D Spatial AudioAgora
Add dynamic, immersive audio to your real-time experience with Agora's 3D Spatial Audio API, boosting user engagement on multiple platforms.
- 5G Messaging
Sinch
Evolve your SMS network for 5G with Sinch's SMSF and IP-SM Gateway. Meet future demands, capitalize on IoT, and rely on messaging experts.