Overview

8x8 Engage is an AI-powered solution designed to enhance customer engagement across an organization. It empowers customer-facing employees outside the traditional contact center by providing the necessary tools, data, and insights to deliver exceptional service at every touchpoint. By bridging gaps in the customer experience journey, 8x8 Engage fosters loyalty and drives business success.

Features and Capabilities

• Unified Interface: Combines contact center and unified communications components into a single platform, facilitating seamless customer interactions and internal collaboration.
• Advanced Queue Management: Ensures consistent customer experiences by efficiently managing call queues and enabling smooth interaction transfers across the organization.
• AI-Powered Insights: Utilizes artificial intelligence for speech analytics and interaction summarization, reducing cognitive load and providing actionable insights for improved customer handling.
• Comprehensive Analytics: Offers centralized analytics of customer interaction journeys, eliminating data silos and providing predictive, contextual metrics to inform decision-making.
• Global Coverage: Connects global teams and customers, ensuring consistent service delivery across different regions.
• Seamless Integrations: Integrates with popular CX, business, and CRM applications, streamlining workflows and enhancing productivity.
• Secure and Compliant: Adheres to up-to-date regulations and holds third-party certifications, ensuring data security and compliance.