Overview

8x8 provides a comprehensive communications platform designed to elevate both customer and employee experiences. By integrating contact center solutions with voice, video, chat, and APIs, 8x8 enables businesses to deliver exceptional service across various channels. The platform's AI-powered features and seamless integrations empower organizations to streamline operations, enhance customer engagement, and improve overall communication efficiency.

Features and Capabilities

• Contact Center Solutions: 8x8's contact center services offer intelligent customer assistance, agent workspaces, and analytics to optimize customer interactions.
• Unified Communications: The platform provides business phone services, team chat, video meetings, and a unified app to connect employees across departments.
• Communication APIs: 8x8 offers APIs for SMS, chat apps, voice, and video interactions, enabling businesses to engage customers at scale.
• Customer Engagement: Tools like 8x8 Engage empower all customer-facing employees with the necessary tools and data to effectively engage customers and deliver positive outcomes.
• Integrations: The platform integrates with popular AI, business, and CRM applications, enhancing productivity without added complexity.
• Global Reach: With over 200 global carrier connections and a 99.999% platform-wide uptime SLA, 8x8 ensures reliable and clear communications worldwide.
• AI Integration: Built-in AI capabilities allow for personalized customer journeys, accelerated business operations, and enhanced collaboration.
• Security and Compliance: 8x8 maintains up-to-date security measures and third-party certifications to ensure secure and compliant communications.
• Analytics and Reporting: The platform offers customizable reports and real-time insights to monitor key performance indicators and trends.
• Automation: 8x8 provides automation tools to streamline workflows and improve operational efficiencies.
• Scalability: Designed to grow with your business, 8x8's solutions are scalable to meet evolving communication needs.
• Customer Support: 8x8 offers 24/7 expert support in 90 countries through various channels, including phone, live chat, and email.