Zipari, now part of mPulse, provides a customer experience platform built specifically for health insurers. Its solutions include member, broker, and provider portals, CRM tools, and engagement orchestration that improve member interactions, retention, and health outcomes. With an API-first, omni-channel approach and prebuilt payer workflows, Zipari helps health plans streamline operations and deliver personalized, efficient healthcare experiences.
Vendor
Zipari
Company Website
- Broker Portal
Empowering brokers with seamless quoting, enrollment, and performance tracking on a customizable, compliant platform.
- CX 360
A unified 360° consumer profile and agent workspace that delivers real-time insights for health payers.
- CX Engagement Hub
Personalize and prioritize member engagement with Zipari’s CX Engagement Hub for health plans.
- Employer Portal
Empowering employers with seamless benefits management and enhanced employee engagement.
- Member Portal and Mobile App
Personalized, industry-specific member self-service and mobile CX for health plans.
- Platform
Personalized CX platform for health insurers — omnichannel member engagement, portals, analytics, and automation.
- Provider Portal
Zipari Provider Portal streamlines provider-payer collaboration with secure, automated workflows and real-time data access.
- Recommendation Assistant
Empowers health insurance service reps with personalized, next-best-action suggestions.
- Sales Center
A unified, healthcare-focused sales platform that centralizes revenue, pipelines, and broker workflows.
- Service Bot
On-demand conversational AI for health-plan members — 24/7 natural-language self-service that reduces call center load.