PuzzelPuzzel is a European customer experience platform that unifies contact center operations, AI-powered self-service, and analytics. It enables businesses to engage customers across voice, chat, email, SMS, and social media via a single interface. Features include intelligent routing, AI-driven virtual agents, real-time agent assistance, and a self-service customer portal. Puzzel’s ecosystem helps improve customer satisfaction, optimize workflows, and reduce costs.
Case ManagementUnified ticketing platform automating email, SMS & API requests for faster, smarter customer support.
Contact CentreMeet your customers where they are and resolve queries, faster. Our Contact Centre solution empowers your agents to deliver first-class customer support in the right channel, elevating every conversation.
Conversational IntelligenceEnhance customer support with Puzzel's AI-powered chat, voice, and email agents for seamless, multilingual service.
CX PackagesOur packages give you the flexibility to choose the right mix of channels, functionalities and tools to deliver great customer experiences, in every conversation.
Puzzel CX ecosystemPuzzel's customer-centric CX ecosystem helps organisations like yours deliver efficient and delightful interactions. Every time.
Sales IntelligenceMake every conversation count with tailored outbound campaign setups that allow your teams to truly focus on their goals with Puzzel Sales Intelligence.
Virtual Agent SuiteEnhance customer support with Puzzel's AI-powered chat, voice, and email agents for seamless, multilingual service."
Workforce ManagementForecasting, scheduling & real-time adherence to optimise contact centre performance.