Overview

Puzzel Sales Intelligence is an add‑on to Puzzel’s CX platform designed to enhance outbound sales through automation and intelligence. It empowers agents by automating dialing, CRM lookups, call logging, and appointment booking, so they can focus on meaningful customer interactions. By combining campaign control, smart diallers, real-time performance insights, and hybrid-team booking, the solution maximizes conversions and enhances the sales experience for both agents and customers.

Features and Capabilities

• Automated Diallers
  • Offers four modes: Preview, Power, Forced Preview, and Predictive
  • Automatically dials customer lists, blends inbound/outbound calls, and leverages local caller ID for higher answer rates
• Campaign Control Centre
  • Central dashboard with 80+ KPIs and real‑time insights for admins and agents
  • Create and prioritise outbound campaigns, configure call lists, calendars, forms, and templates
  • Tracks agent performance: whisper coaching, call recording, real‑time monitoring, commission tools
• Smart Booking for Hybrid Teams
  • Integrates with calendars to suggest and book meetings instantly
  • Automates confirmations and updates to reduce coordination effort
• CRM & Information Integration
  • Pulls context‑rich customer data from CRM into agent UI
  • Includes note‑taking features and surveys to log outcomes and capture insights
• Automation & Analytics
  • Automatic redial, caller ID routing, callback on voicemail
  • Real‑time performance metrics support data‑driven adjustments