Omilia is a conversational AI company that helps enterprises automate customer interactions in voice and chat. Its cloud platform offers natural language understanding, voice biometrics, agent assist, and analytics to improve contact center efficiency, reduce fraud, and enhance customer experience.
Vendor
Omilia
Company Website
- Conversational AI
Human-like AI chat for customer service — omnichannel, proactive, and scalable chat automation for contact centers.
- Conversational Voice
Human-like voice AI for contact centers that automates natural conversations, improves deflection, and reduces handle time.
- Platform
AI-powered conversational platform for seamless customer service across voice and chat.
- Agent Assist
AI-powered real-time Agent Assist that transcribes, summarizes, and gives agents contextual prompts to improve contact center outcomes.
- Conversational Insights
Omilia Conversational Insights — real-time conversational analytics and automated optimization for contact centers.
- Contact Center Security
Omilia Contact Center Security — multi-layered voice biometrics and anti-fraud defenses for secure, frictionless customer authentication.
- Agentic AI
Agentic AI Adoption Framework that safely scales autonomous agents across enterprise contact centers.
- Workforce AI
Generative-AI call-quality platform that analyzes 100% of voice, chat and digital interactions for real-time coaching.