OmiliaOmilia is a conversational AI company that helps enterprises automate customer interactions in voice and chat. Its cloud platform offers natural language understanding, voice biometrics, agent assist, and analytics to improve contact center efficiency, reduce fraud, and enhance customer experience.
Vendor
Omilia
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Agent AssistAI-powered real-time Agent Assist that transcribes, summarizes, and gives agents contextual prompts to improve contact center outcomes.
Agentic AIAgentic AI Adoption Framework that safely scales autonomous agents across enterprise contact centers.
Contact Center SecurityOmilia Contact Center Security — multi-layered voice biometrics and anti-fraud defenses for secure, frictionless customer authentication.
Conversational AIHuman-like AI chat for customer service — omnichannel, proactive, and scalable chat automation for contact centers.
Conversational InsightsOmilia Conversational Insights — real-time conversational analytics and automated optimization for contact centers.
Conversational VoiceHuman-like voice AI for contact centers that automates natural conversations, improves deflection, and reduces handle time.
PlatformAI-powered conversational platform for seamless customer service across voice and chat.
Workforce AIGenerative-AI call-quality platform that analyzes 100% of voice, chat and digital interactions for real-time coaching.