IT Assist by Kore.ai is a next-generation virtual assistant designed to enhance IT service management. It leverages conversational AI to enable employee self-service, reducing the volume of IT tickets and accelerating ticket resolution.

Optimize AI Agent and model performance with GALE’s Analytics. Track key metrics like token consumption, latency, and response times to ensure smooth operations. Pinpoint agent performance bottlenecks with detailed reports, and gain insights across multiple agents for greater scalability. GALE’s real-time analytics provide the visibility you need to boost AI performance.

Generative AI Framework enables you to infuse empathy and relevance into conversations and provides real-time guidance while building conversation flows.

Agent Desktop enhances job performance by providing a highly configurable, AI-powered communications hub that streamlines access to customer information, tools, databases and communication channels – leading to improved customer service and increased customer satisfaction.

**Responsible AI Safeguards** protect your brand by providing controls over privacy, safety and appropriateness with generative AI.

RecruitAssist by Kore.ai is an advanced AI-powered solution designed to streamline the recruitment process. It leverages conversational AI and generative AI to enhance candidate sourcing, automate routine tasks, and improve decision-making.

Analytics & Insights makes it easy to understand and use the information from customer chats. It helps businesses get better at talking to customers by figuring out what works and what doesn’t.

Self-Service AI Automation in customer service, like Kore.ai’s tools, transforms interactions with smarter, language-savvy technology, enhancing how businesses connect with their customers.

Outbound Campaigns offer proactive customer engagement that is customized with user-defined rules for personalized, impactful outreach.

HealthAssist by Kore.ai is a conversational AI solution tailored for the healthcare industry. It provides digital-first, human-like interactions through voice and text, supporting patients, providers, members, and employees across over 40 channels.

RetailAssist by Kore.ai is a conversational AI solution designed for the retail industry. It provides a seamless shopping experience by guiding customers through their journey, whether online, in-store, or via voice channels.

Omnichannel capabilities are built directly into the platform allowing you to activate IVAs rapidly across more than 40 digital and voice channels. Choose from digital options such as web and mobile channels or voice options, including third party Interactive Voice Response (IVR) systems or Kore AI’s Voice Gateway.

Workforce Management (WFM) optimizes contact center operations by scheduling the right number of agents at the right times, ensuring efficient resource use and reducing both overstaffing and understaffing. It enhances agent engagement by aligning schedules with their preferences, leading to greater satisfaction.

HR Assist by Kore.ai is a conversational AI solution designed to streamline HR processes and enhance employee experiences. It automates tasks such as onboarding, offboarding, time-off requests, and benefits management.

BankAssist by Kore.ai is an intelligent virtual assistant designed specifically for the banking sector. It leverages conversational AI to provide a personalized, data-driven banking experience across various voice and text channels.

Inbound Routing and Queuing sorts customer questions, sending them to the right place quickly, improving response time and satisfaction, and making staff work easier by organizing queries smartly.

Sources eliminates information silos and content management headaches by securely ingesting and indexing knowledge wherever it lives; including your websites, help desks, product catalogs, enterprise systems – any data you want.

Customize and scale any size language model – commercial, open-source, or your own model – with GALE’s Model Hub. Deploy models into a private cloud instance quickly, secure them with API access control, and manage costs for efficient, scalable AI projects.

Agent AI uses generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching to improve customer satisfaction and increase revenue.

Conversation Design Studio provides business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build IVAs without writing any code.

Pre-built Integrations allow you to connect with third party systems, from Customer Relationship Management (CRM) systems to Agent Desktops with more than 150 pre-built connectors and APIs.

Optimize your AI agent’s performance by experimenting with hundreds of different prompts and models using GALE’s Prompt Studio. Builders can integrate simply, test efficiently, and optimize outcomes effortlessly.

Search AI reads your company documents and websites to make specific information easy to find for your customers and employees through a conversational interface.

Voice AI enables you to manage all inbound and outbound voice interactions using Automatic Speech Recognition (ASR) Text-to-Speech (TTS), Voice Biometrics and Speech Synthesis Markup Language (SSML).

GALE AI Agents is a complete, no-code flow engineering suite enabling makers to create agentic applications. Builders can scale from simple pipelines to prompt chaining to agents, all by building AI agents.

XO GPT provides fine-tuned models customized for contact center conversational use cases. This enables more human-like conversations through paraphrasing, summarization and understanding true user intents.

Conversation Intelligence. Unlock actionable insights from customer conversations using multi-model orchestration.

Quality AI provides automated scoring across 100% of voice and chat conversations between agents and customers using the power of AI to help transform your quality assurance process and workflows, allowing you to enhance overall contact center performance and improve customer experience.

Insights & Analytics enables you to make data-driven decisions on how to improve your IVA performance through getting a comprehensive view of both voice and digital channels.