Agent AI uses generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching to improve customer satisfaction and increase revenue.

Agent Desktop enhances job performance by providing a highly configurable, AI-powered communications hub that streamlines access to customer information, tools, databases and communication channels – leading to improved customer service and increased customer satisfaction.

Analytics & Insights makes it easy to understand and use the information from customer chats. It helps businesses get better at talking to customers by figuring out what works and what doesn’t.

BankAssist by Kore.ai is an intelligent virtual assistant designed specifically for the banking sector. It leverages conversational AI to provide a personalized, data-driven banking experience across various voice and text channels.

Conversation Design Studio provides business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build IVAs without writing any code.

Conversation Intelligence. Unlock actionable insights from customer conversations using multi-model orchestration.

GALE AI Agents is a complete, no-code flow engineering suite enabling makers to create agentic applications. Builders can scale from simple pipelines to prompt chaining to agents, all by building AI agents.

Optimize AI Agent and model performance with GALE’s Analytics. Track key metrics like token consumption, latency, and response times to ensure smooth operations. Pinpoint agent performance bottlenecks with detailed reports, and gain insights across multiple agents for greater scalability. GALE’s real-time analytics provide the visibility you need to boost AI performance.

Customize and scale any size language model – commercial, open-source, or your own model – with GALE’s Model Hub. Deploy models into a private cloud instance quickly, secure them with API access control, and manage costs for efficient, scalable AI projects.

Optimize your AI agent’s performance by experimenting with hundreds of different prompts and models using GALE’s Prompt Studio. Builders can integrate simply, test efficiently, and optimize outcomes effortlessly.