CX Use Cases

Smarter Digital Banking Leverage over 250 pre-built use cases to increase customer satisfaction and provide contextual, human-like interactions around the clock.

• Reduce Operational Costs: Automate customer touchpoints through digital and voice automation.
• Drive New Revenue Opportunities: Streamline customer access to relevant product and service information to expedite their path to purchasing new offerings from your organization. 

SX Use Cases

Natural answers, not keywords Answer Generation delivers dynamic and human-like answers, tailored to your audience, by integrating with popular Large Language Models (LLMs) or your own proprietary, specialized models, or Kore.ai’s own XO GPT.

• Optimize LLM performance: with complete control over parameter configuration
• Serve All customers: Use diverse prompt templates for multilingual and personalized answers
• Reduce query latency: and associated costs with advanced caching mechanisms

AX Use Cases

Real-time AI Coaching Improve cost savings with an AI-native call center solution that integrates fluidly with your existing systems.

• Boost Agent Efficiency: Enable agents to spend more time with customers by automating workflows and providing contextual insights in real-time.
• Superior Self-Service: Allow both customers and employees to seamlessly search through your knowledge base in a conversational manner.

Workbench

Solutions Workbench Utilize the solution workbench to rapidly customize your virtual assistant to fit your brand, derive crucial insights from conversation analytics, and expand past initial use cases to truly transform your business.

• Reduce Time-to-Market: Leverage our sophisticated workbench to make rapid changes to your virtual assistants.
• Actionable Insights: Tap into key customer insights to continually improve over time.

Features

Account Details Critical Account Insights Account Details for Checking, Savings, and Beyond

Account Management Rapid Information Access Notifications and Account Updates

Customer Management Simple Profile Updates Management of Account Preferences

Funds Transfer Conversational Money Movement P2P, External, and Internal Transfers

New Accounts Personalized Sign-Ups Enrollment for New Accounts

ATM/Branch Locator For the In-Person Experiences Branch and ATM Locations

Balance Inquiry Knowledge Before Purchases Account Balance and Credit Availability Information

Transaction Management Intuitive Transaction Analysis Spending Insights and Transaction Review