evaluagentevaluagent helps contact centers across the globe dramatically improve customer experience, thanks to our AI-powered automated QA and performance improvement platform.
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evaluagent
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- Auto-QA & Improvement
A seamless blend of AI, automation and human oversight that puts a laser focus on QA, and enhances agent improvement.
- Conversation Intelligence
Apply AI and speech analytics to quickly surface actionable insights from every customer interaction, on every channel.
- Real-time QA
Support your agents in-the-moment with live scorecards and automated wrap notes that save time and ensure consistency.
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