Automate QA and call wrap in real-time

Support agents with in-the-moment feedback, live scorecards, predictive insights and automated call summaries – all without installing any additional apps.

See how real-time QA can transform your contact center

Guide agents through complex conversations, spot Voice of the Customer signals within seconds, and minimize admin tasks.

Eliminate wrap time and non-compliance

Let your agents focus on the conversation – not the admin. Real-time QA flags missed steps in the moment, so they can take corrective action right away. Plus with automated summaries, call notes are automated, allowing them to help another customer quickly.

• Cut wrap time by up to 40% with automated summaries
• See 5.5x ROI from time saved on admin tasks
• Improve CX by empowering agents to correct issues

See Voice of the Customer signals instantly

Real-Time QA and Conversation Intelligence surface the insights that matter within seconds of every conversation. From repeat contacts and Net Promoter Scores, to signs of vulnerability or compliance risks, you’ll know what’s happening across your contact center before issues escalate.

• See xMetrics generated automatically after every interaction
• Alert managers to potential risks in near real-time
• Act faster without delays, dependencies, or manual QA queues

Benefit from fast time-to-value

Unlike Agent Assist solutions that are hard to deploy and complex to manage, real-time QA uses your existing QA scorecards. That means you’ll be up and running much faster – and with no desktop installation required, you’ll be seeing ROI in no time.

• As a browser-based widget, you won’t have any tricky IT processes to overcome 
• Uses your existing Auto-QA scorecards
• Works in harmony with your existing QA workflows

Features your agents and QA team will love

Browser-based widget

Simple to roll out, with transcription generated in real-time. No downloads, no IT blockers.

Automated call summaries

See huge gains in agent productivity with auto-wrap notes, customized to your business needs.

Automated scorecard

Automatically evaluate live conversations, enabling agents to make corrections in-the-moment.

Real-time metrics

See xNPS, xRepeats, xResolution, and xVulnerability at the end of the call.