CalabrioCalabrio is a leading provider of Workforce Engagement Management (WEM) software, offering a comprehensive suite of AI-powered tools designed to enhance agent engagement and customer experiences in contact centers.
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Calabrio
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- Calabrio Interaction Analytics
Quality management software for contact centers, providing tools for interaction evaluation, performance coaching, and AI-powered analytics.
- Calabrio ONE
Workforce optimization software for contact centers, providing tools for interaction recording, quality management, workforce management, and analytics.
- Call Recording
Call recording software for contact centers, capturing interactions across channels and providing secure storage and AI-powered analytics.
- Chatbot Analytics Platform
Chatbot analytics software for monitoring and improving bot performance, providing insights into conversation quality and bot responsiveness.
- Contact Center AI
AI solutions for contact centers to enhance customer interactions and operational efficiency, providing insights and automation for better service.
- Contact Center Quality Management
Quality management software for contact centers, providing tools for interaction evaluation, performance coaching, and AI-powered analytics.
- Workforce Management
Workforce management software for contact centers, providing tools for forecasting, scheduling, real-time adherence, and analytics.