Calabrio Call Recording is a comprehensive software solution designed to capture and analyze interactions in contact centers. It provides secure storage, AI-powered analytics, and compliance features to ensure data security and operational efficiency.

Key Features

Omnichannel Capture Capture interactions across traditional and digital channels.

• Includes voice, email, chat, text, and screen recording.
• Ensures 100% capture with built-in privacy features.

AI-Powered Search Leverage AI to enhance search capabilities.

• Automated tagging for deeper context.
• Seamless integration with reporting and analytics tools.

Secure and Compliant Storage Ensure data security and compliance.

• AES-256 encryption for data protection.
• Granular access controls for user management.

Benefits

Improved Customer Experience Enhance the quality of customer interactions.

• Consistent capture of all interactions.
• AI-driven insights for better service.

Operational Efficiency Streamline call recording processes.

• Reduce manual monitoring time.
• Optimize data management with automated sorting.