Use the i-doit CI information in incident, problem and change management

Use the i-doit CI information in incident, problem and change management and provide your service desk team with all the necessary and relevant information for incident processing. Use the full potential of the interface to provide your service desk team with the necessary and relevant information for case processing. CI information can be automatically linked from the i-doit CMDB to tickets in the service desk. This means that important and relevant information on objects is displayed directly in the ticket and can be used for further process handling.

Individual workflows with information on CIs can be created and used via the integration in the process management module, so that you can also fill the CMDB from Znuny and, for example, create or update CIs. By linking the two systems, you have access to the tickets or CIs at all times and can therefore quickly obtain further details. In i-doit, the linked tickets, FAQ entries etc. are displayed directly. The interface requires a Znuny 7.

Features

• Shorter processing times thanks to central display of important configuration item information
• Automatic linking between CIs + tickets, e.g. when an e-mail is received (ticket
• creation)
• Individual configuration options with regard to the relationship between the objects and tickets
• Manual ticket creation from within i-doit
• Individual workflows can be mapped via process management