Knowlarity's Softphone with WebRTC and MPLS service is a cloud-based solution designed to enhance customer engagement, improve call quality, and streamline communication for businesses of all sizes.

Key Features

Call Control Manage customer interactions effectively.

• Mute, hold, and warm transfer
• Queue call back and voicemail features

Real-time Dashboard Monitor interactions in real-time.

• View call metrics
• Whisper, barge, and snoop-in features

Call Recording Maintain quality standards.

• Record inbound and outbound calls
• Access recordings for training

PSTN & Internet Calls Flexible call operations.

• Handle calls over the internet or PSTN
• Ensure high-quality audio communication

Scalability Expand business operations easily.

• Scale up or down based on needs
• No infrastructure dependency

Secure Connectivity Ensure secure communication.

• Use VPN for secure calls
• Prevent data breaches

Benefits

Enhanced Customer Experience Improve customer satisfaction and loyalty.

• High-quality voice communication
• Real-time data insights

Operational Efficiency Boost agent performance and efficiency.

• Real-time call monitoring
• Seamless CRM integration

Cost-Effective Solution Minimize investment and operational costs.

• No infrastructure requirement
• Comprehensive call management capabilities