Webchat

Kenect Webchat enables businesses to convert website visitors into active conversations by letting customers start real‑time text chats directly from the website. Instead of waiting on hold or filling out forms, visitors can message instantly and continue the conversation via text on their phones. This reduces friction, increases lead volume, and helps teams respond faster, improving overall customer experience and driving more revenue opportunities.

Features

• Instant messaging widget embedded directly on the website
• Seamless transition from website chat to SMS text messaging
• Mobile‑friendly interface for customers and staff
• Centralized inbox for managing all incoming chats
• Quick‑reply templates for faster responses
• Multi‑department routing for efficient handling

Capabilities

• Capture website leads in real time and convert them into text conversations
• Allow customers to communicate without phone calls or contact forms
• Route inquiries automatically to the correct team or location
• Maintain full conversation history across channels
• Support high‑volume messaging without overwhelming staff

Benefits

• Significantly increases qualified website leads
• Improves customer satisfaction through faster response times
• Enhances operational efficiency with centralized communication
• Reduces missed opportunities by engaging visitors instantly
• Builds stronger customer relationships through convenient text communication