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Cloud-based virtual number service that enhances real-time customer engagement and provides advanced call management features.

Vendor

Vendor

Knowlarity Communications

Company Website

Company Website

Product details

Knowlarity's Virtual Number service is a cloud-based solution designed to enhance customer engagement and streamline call management for businesses of all sizes.

Key Features

Call Routing Efficiently manage incoming calls.

  • Route calls to available agents
  • Reduce customer wait times

Call Recording Maintain quality standards.

  • Record inbound and outbound calls
  • Listen to calls later for quality assurance

Number Masking Ensure customer privacy.

  • Hide customer and agent details during calls

Concurrent Calls Maximize agent efficiency.

  • Handle unlimited concurrent calls

International Numbers Expand your business operations globally.

  • Virtual numbers for multiple countries

Multi-lingual Support Customize customer interactions.

  • Automated IVR messages in multiple languages

Benefits

Enhanced Customer Engagement Improve customer satisfaction and loyalty.

  • Personalized call routing
  • Real-time data insights

Operational Efficiency Boost agent performance and efficiency.

  • Real-time call monitoring
  • Seamless CRM integration

Cost-Effective Solution Minimize investment and operational costs.

  • No infrastructure requirement
  • Comprehensive call management capabilities
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