
Cloud-based virtual number service that enhances real-time customer engagement and provides advanced call management features.
Vendor
Knowlarity Communications
Company Website
Knowlarity's Virtual Number service is a cloud-based solution designed to enhance customer engagement and streamline call management for businesses of all sizes.
Key Features
Call Routing Efficiently manage incoming calls.
- Route calls to available agents
- Reduce customer wait times
Call Recording Maintain quality standards.
- Record inbound and outbound calls
- Listen to calls later for quality assurance
Number Masking Ensure customer privacy.
- Hide customer and agent details during calls
Concurrent Calls Maximize agent efficiency.
- Handle unlimited concurrent calls
International Numbers Expand your business operations globally.
- Virtual numbers for multiple countries
Multi-lingual Support Customize customer interactions.
- Automated IVR messages in multiple languages
Benefits
Enhanced Customer Engagement Improve customer satisfaction and loyalty.
- Personalized call routing
- Real-time data insights
Operational Efficiency Boost agent performance and efficiency.
- Real-time call monitoring
- Seamless CRM integration
Cost-Effective Solution Minimize investment and operational costs.
- No infrastructure requirement
- Comprehensive call management capabilities