VIER Speech Impact is an advanced AI solution designed to analyze speech and extract objective psychological information, making the impact of language measurable and trainable. The software utilizes a neural network, combining data science and behavioral research, to translate spoken communication into objective psychological analyses. This process reveals connections between communication, behavior, and performance, allowing organizations to consciously train and improve these aspects. Users can leverage VIER Speech Impact to gain a deeper understanding of people's motivations, optimize communication strategies, enhance comprehensibility, and foster stronger relationships. The AI-supported speech analysis identifies intricate patterns in speech to derive linguistic, psychological, and communicative characteristics. These insights generate measurable added value across various business-relevant communication and behavioral domains. VIER Speech Impact integrates psychology with cutting-edge Natural Language Processing (NLP), Psychological Language Processing (PLP), and Machine Learning technologies. This powerful combination provides valuable insights into personality, communication, and behavior, ultimately enabling more personalized and efficient human-human and human-machine interactions. The platform offers diverse applications for various professional roles, including business leaders managing corporate communication, managers optimizing leadership behavior and increasing employee motivation, recruiters streamlining the hiring process and reducing fluctuation, salespeople boosting closing pressure and enhancing customer satisfaction, customer service managers improving service quality and achieving time/cost savings, and personnel developers fostering a future-oriented culture and targeted employee development. The system has demonstrated quantifiable improvements, such as a 10% improvement in NPS, 75 seconds less Average Handling Time (AHT), and a 20% increase in sales per mail rate.

Features & Benefits

• Core AI-Powered Speech Analysis
  • Decodes psychological information in speech using a neural network, combining data science and behavioral research to make communication, behavior, and performance measurable.
  • Identifies linguistic, psychological, and communicative characteristics.
  • Combines psychology with Natural Language Processing (NLP), Psychological Language Processing (PLP), and Machine Learning.
• Enhanced Communication & Relationship Building
  • Provides tools to better understand people's motivation, optimize communication, improve comprehensibility, and develop and sustain relationships.
  • Enables more personalized and efficient human-human and human-machine interactions.
• Targeted Applications for Business Roles
  • Offers specific benefits tailored to various professional functions within an organization.
  • For Business Leaders: Manage corporate communication and align with company values.
  • For Managers: Optimize leadership behavior and increase employee motivation.
  • For Recruiters: Find new team members, shorten recruitment processes, and reduce fluctuation.
  • For Salespeople: Boost closing pressure and enhance customer satisfaction for a more targeted customer approach.
  • For Customer Service Managers: Increase customer satisfaction, service quality, and achieve time/cost savings with targeted language.
  • For Personnel Developers: Create a future-oriented culture and develop employees in a targeted manner.
• Quantifiable Business Impact
  • Delivers measurable improvements to key performance indicators across various business functions.
  • 10% improvement of the NPS.
  • 75 seconds less Average Handling Time (AHT).
  • 20% increase in sales per mail rate.