VIER Cognitive Voice Gateway empowers organizations to give their text-based bots a voice, enabling the creation of telephony and voice-enabled voicebots using preferred tools. This solution significantly increases the efficiency of customer service operations by deploying advanced AI voicebots that understand customers and handle recurring tasks around the clock. It moves beyond rigid IVR menus, facilitating natural, dialog-based interactions. The gateway seamlessly transforms text-based bots into voicebots that communicate effectively with callers, supported by flexible integrations and robust APIs. The platform offers state-of-the-art conversational AI, allowing the use of VIER's own AI/NLU platform or those of partners, and transforms traditional IVR systems into intelligent dialog solutions with smooth transitions to call centers. It supports over 100 languages for speech-to-text and text-to-speech, relying on powerful engines like Deepgram, Whisper, Google, IBM, and Microsoft. Data security is ensured through hosting on secure German servers, providing peace of mind for sensitive customer data.

Features & Benefits

• Conversational AI Platform Integration
  • Utilizes VIER's proprietary AI/NLU platform or integrates with leading partner solutions, with others available on request.
• Smart IVR Transformation
  • Converts traditional IVR systems into intelligent, dialog-based solutions, ensuring a seamless transition to human agents in the call center.
• Powerful APIs
  • Provides robust and user-friendly programming interfaces for flexible system integration and customization.
• Multilingual Support
  • Offers speech-to-text (STT) and text-to-speech (TTS) functionalities in over 100 supported languages.
• Robust Speech Services
  • Relies on high-performance TTS/STT engines from providers such as Deepgram, Whisper, VIER, Google, IBM, and Microsoft.
• Data Security
  • Ensures data protection by hosting the VIER Cognitive Voice Gateway on secure German servers.
• Fast & Flexible Integration
  • Offers seamless integration into various contact center environments and numerous Conversational AI platforms.
  • Seamless integration into contact centers of VIER, Genesys, Vodafone, and Deutsche Telekom.
  • Integrates with Conversational AI platforms like boost.ai, ChatGPT, Cognigy, Google Dialogflow, Jovo, Neohelden, Rasa, ubitec, and VIER Conversational AI.
  • Connects to other solutions via open APIs.
  • Simple connection to downstream systems such as VIER Interaction Analytics.
• Natural Language Interaction
  • Enables natural, dialog-based customer interactions, moving beyond rigid IVR menus.
• Ease of Use
  • Designed for straightforward implementation and user-friendly operation.