Video Chat

Kenect’s Video Chat enables real‑time, face‑to‑face communication with customers directly from desktop or mobile devices—without downloads, apps, or extra software. It allows dealerships and service teams to visually guide customers through product demonstrations, walkthroughs, repairs, and document reviews. By offering flexible, instant video communication, businesses can reduce friction, strengthen trust, speed up decision‑making, and provide a more modern, convenient customer experience.

Features

• Instant live video chat from desktop or mobile
• No downloads, apps, or additional software required
• One‑click video chat invitations via unique link
• Screen sharing and product walkaround support
• Ability to host video conferences with up to 30 participants
• Integrated directly into the Kenect messaging platform

Capabilities

• Provide real‑time visual communication from any location
• Show products, equipment, or repair needs directly on camera
• Review documents, quotes, and contracts via screen share
• Enable remote service updates and approval workflows
• Support upselling and sales consultations through visual demonstrations

Benefits

• Increases convenience for customers by removing the need for in‑person visits
• Accelerates sales cycles through faster, clearer communication
• Improves service transparency and customer trust
• Reduces miscommunication and errors in parts, service, or product discussions
• Enhances customer satisfaction with flexible and accessible support