Bring real-time data and AI to every conversation

Twilio Flex is a digital engagement center that now offers a real-time data layer and AI capabilities so you can individually tailor every sales and service interaction.

Deliver world-class sales and service experiences

Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales.

Contact center

Provide personalized, data-driven customer service

• Connect customers with any customer-facing employee
• Choose the channels that remove friction for customers and encourage dialogue
• Personalize interactions with detailed customer profiles that pull in first-party data from any source
• Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more
• Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required

Sales

Serve customers before they become customers

• Add click-to-dial or click-to-text to your apps for efficient outreach
• Communicate with prospects on the channels they prefer
• Arm sales reps with detailed profiles containing data from every customer touchpoint
• Augment your existing workflows and systems—Flex integrates with Salesforce and Zendesk or custom CRMs

Digital concierge

Offer in-app digital concierge to build relationships 

• Use your mobile app as the virtual front door to your business and shopping experience
• Connect customers seamlessly with sales or support representatives
• Integrate with any data source to draw on holistic customer profiles for personalized service
• Send pictures and videos over digital channels to bridge the physical-digital divide