TicketAccess

TicketAccess is PelicanCorp’s advanced ticket management solution designed to streamline utility locate requests and excavation ticket workflows. It automates the prioritization, categorization, and tracking of tickets, helping utilities, municipalities, and contractors stay compliant, reduce operational costs, and improve service delivery.

Features

• Automated ticket prioritization and categorization
• Real-time due date and time tracking
• Centralized ticket dashboard
• Automated workflows for ticket processing
• Compliance documentation tracking
• Alerts and notifications for approaching deadlines
• Integration with GIS and One Call systems

Capabilities

• Organizes incoming tickets based on urgency and deadlines
• Tracks progress and ensures timely responses to locate requests
• Automates manual processes to reduce errors and improve efficiency
• Monitors on-time performance and regulatory compliance
• Supports scalable operations across regions and asset types
• Provides actionable insights through dashboards and reporting tools

Benefits

• Reduces manual workload and operational overhead
• Enhances team productivity and response accuracy
• Minimizes risk of missed deadlines and compliance violations
• Improves coordination between field and office teams
• Enables proactive damage prevention and asset protection
• Delivers consistent, high-quality service to stakeholders and clients