Overview

Talkdesk Explore is a powerful business intelligence tool designed to enhance customer experience analytics within contact centers. It enables organizations to leverage their data effectively, turning raw information into actionable insights that drive better decision-making and improved customer service outcomes. With Talkdesk Explore, businesses can access a suite of features that streamline data analysis and reporting. The platform provides a comprehensive library of pre-built reports and dashboards, allowing users to quickly drill down into critical insights without needing extensive technical knowledge. Users can also create fully customized reports and dashboards with just a few clicks, eliminating the need for coding expertise.

Features

• Pre-built Reports and Dashboards: Access a library of ready-to-use reports for quick insights.
• Custom Report Creation: Easily create tailored reports and dashboards to meet specific business needs.
• Custom Calculations: Utilize Explore Functions to blend over 900 metrics and dimensions for detailed analysis.
• Scheduled Reports: Build and schedule reports to be delivered automatically to relevant stakeholders.
• AI-driven Analytics: Enhance customer journeys with advanced metrics and topic analysis powered by AI.
• Explore API: Integrate Talkdesk data with other systems for comprehensive trend analysis across platforms.

Benefits

• Data-Driven Decisions: Gain visibility into key performance indicators (KPIs) to make informed business decisions quickly.
• Enhanced Customer Journeys: Optimize customer interactions through intelligent insights derived from AI analytics.
• Improved Agent Performance: Leverage detailed reporting to enhance agent productivity and effectiveness.