Overview

The Talkdesk Conversations Mobile App is a native mobile contact center solution designed to empower customer service agents with the tools they need to deliver exceptional customer experiences on the go. This app is compatible with both iOS and Android devices, allowing agents to handle inbound and outbound calls seamlessly, regardless of their location. As businesses increasingly adopt flexible work environments, the need for mobile solutions has become critical. The Talkdesk Conversations Mobile App meets this demand by providing agents with a robust platform that includes all essential contact center functionalities. Agents can make and receive calls, access call recordings, and perform after-call work directly from their mobile devices.

Features

• Inbound and Outbound Calls: Make and receive calls on any device.
• Call Recordings: Record all calls for quality assurance and training purposes.
• After-Call Work: Access tools for call disposition and notes within the app.
• CRM Connectivity: Integrate with popular CRM systems like Salesforce and Zendesk for quick access to customer information.
• Status Management: Easily manage availability across devices.
• Reporting Flow: Track customer interactions and performance metrics in real time.
• Hands-Free Shortcuts: Use Siri for voice commands to enhance mobility.
• Single Sign-On Authentication: Securely log in using Talkdesk ID or SSO.
• Split Screen Functionality: Multitask by using multiple apps simultaneously on tablets.

Benefits

• Increases agent productivity by enabling work from any location.
• Enhances customer experience through immediate access to relevant information.
• Supports fluctuating call volumes with real-time responsiveness.
• Improves team collaboration and communication through integrated tools.